Orders for standard items may be cancelled or amended at any time before they are packed and dispatched. Your request must be addressed to the Customer Relations Department and obtain their written agreement.
Please note that orders for special, non-stock, made-to-measure, off-catalogue products or products ordered specifically for a customer cannot be cancelled.
If a delivered product is unsuitable, we will accept its return for trade-in or exchange within 60 days of delivery. This returns policy applies to new and standard products only. All returns must be approved by us in advance. Your request must be addressed to the Customer Relations Department and the products returned carriage paid within a week. No restocking charges will be applied. In the event of a return by us to your premises, transport or handling costs will be deducted from the credit.
Goods must be returned in the condition in which we supplied them and by the means of transport recommended by us. Should any damage be found, the cost of repairing the goods will be deducted from our credit notes. In the event of an exchange due to a defect, the products will, at our discretion, be replaced, credited or repaired.
Items not eligible for returns: returns are not authorised on items that are not stocked or inventoried, custom-made or specially ordered items, items for which sales have been discontinued, off-catalogue items, products that have expired or have a short use-by date, refrigerated or temperature-controlled products, chemical products, diagnostic products and medical devices.
